Description
Objectives of this Role
· Interpret, build upon, and comply with company quality assurance standards
· Carefully maintain complaint and nonconformance processing through records and tracking systems, including root cause and corrective actions
· Document quality assurance activities with internal reporting and audits
· Develop new standards for production and design, with improvements as needed, and create testing protocols for implementation across all service lines
· Identify training needs and take action to ensure company-wide compliance
· Pursue continuing education on new solutions, technology, and skills
Daily and Monthly Responsibilities
· Plan, execute, and oversee inspection and testing of incoming and outgoing product to confirm quality conformance to specifications and quality deliverables
· Assist operations and local quality function in tracking, documenting, and reporting quality levels as well as CSR, environmental and health and safety goals/KPIs
· Analyze and investigate product complaints or reported quality issues to ensure closure in accordance with company guidelines and external regulatory requirements
· Develop or update company complaint and inspection procedures to ensure capture and investigation, as well as proper documentation of complaints
· Monitor risk-management procedures, and maintain and analyze problem logs to identify and report recurring issues to management and product development
· Provide training and support to quality assurance team on systems, policies, procedures, and core processes
Qualifications
Professional certification such as Six Sigma Quality Engineer or Quality Auditor
Superb computer competence including database management
Knowledge of quality assurance terminology methods and tools
Analytical problem solving and decision making skills
Demonstrated knowledge of testing best practices version control practices and defect management practice
Preferred Qualifications
Bilingual in English and Russian preferred
Understanding of Agile Scrum methodology and how QA functions within it
Advantages Experience in the design and execution of automated tests
