Description
Salaryo is looking for a Customer Service Representative to guide our customers and support them through their journey with us.
The Customer Service Representative will be the first point of contact for our members and is expected to deliver a personalized and informed support experience through deep knowledge of our platform and offerings.
The Role
Respond to customer inquiries and requests via telephone, email, and chat in a timely fashion
Document all inquires, requests, resolutions, and follow-up tasks
Escalate inquires and requests as necessary to the appropriate department or person following outlined guidelines
Display a courteous and empathetic attitude to all customers
Perform research to answer customer inquiries and requests
Grow existing customer accounts through exceptional customer service and effective sales techniques
Meet quantitative performance metrics as outlined
Keep customer accounts current by updating databases
Qualifications
Skills & Experience
Native English speaker – MUST
1-2 years of customer service experience – advantage
Experience working with inbound and outbound calls, customer retention, and inside sales preferred
Proficient in Xls, Trello and CRM
Excellent interpersonal and communication skills
Comfortable working in a high volume role
Demonstrated ability to prioritize tasks and manage time efficiently
Computer skills in various software and web-based applications
