At Juno Journey, we’re building a better future for people & for the companies they work for, and we’re just getting started!
The Global Corporate spending on training reached $359.3bn in 2016 alone. Meanwhile, a growing number of employees complain that their professional development is ineffective for their daily job and hasn’t provided them with any new learning opportunities. Juno Journey is transforming the training space, by providing solutions which are personalized, based on individuals differing skills, experience and learning styles. Juno centralizes companies L&D processes into one space where managers can learn, track and upskill their employees.
We are proud to have been recognised by LinkedIn as one of the Top 15 Israeli Companies on the rise in 2022 and Qumra’s Top 10 Tomorrow’s Growth companies, a testament to our hard work and dedication in transforming the way companies onboard, enable, develop and retain their employees.
What is your role?
Our Customer Success team is scaling and we are looking for an instructional designer and content writer to join us.
In this role as a CS enablement manager, you will be responsible for creating end-to-end enablement content for the Customer Success Managers team.
This will include conducting needs analysis, designing learning solutions, developing content, and assessing its effectiveness.
You will interact with stakeholders across the company and specifically across the Customer Success Team. You will be part of a fast-paced and collaborative team, reporting to the Head of the Customer Success department.
Responsibilities will include:
Develop enablement content such as presentations, courseware, workshops, quizzes, and more, by working with multiple CSMs and under a tight schedule.
Manage end-to-end projects to ensure that content is created and deployed properly in accordance with the project plan.
Analyze programs’ effectiveness, and user satisfaction, and work to improve them.
High level of written and spoken English is a MUST. French speaking is an advantage.
Experience in Customer success other Customer facing positions- good to have
Be driven: No one needs to push you to excel; going the extra mile is just who you are
Eager to learn, adapt and perfect your work; you seek out help and put it to good use
Desire to help and serve our customers: They win, so you win. While seeing the Juno Journey team abilities, needs and roadmap.
Technical Orientation is important
