Description
1. Customer Success:
– Monitor Customer Interactions: Proactively monitor and analyze customer interactions across various channels, including emails, calls, and social media, to ensure the highest level of customer satisfaction and promptly address any concerns or inquiries.
– Customer Engagement: Engage with customers regularly to build strong relationships, understand their needs, and provide tailored solutions, thus driving customer retention and loyalty.
– Onboarding and Training: Assist in the onboarding process for new customers, guiding them through our products/services and providing training to ensure a smooth and successful adoption.
– Churn Prevention: Implement strategies to reduce customer churn and increase customer lifetime value, identifying at-risk customers and devising proactive approaches to retain them.
2. Operations:
– Pitch Decks and Briefs: Collaborate with cross-functional teams to create compelling pitch decks, briefs, and presentations for clients and internal stakeholders, ensuring consistent branding and effective messaging.
– Operational Procedures: Streamline internal operational procedures by analyzing existing processes, identifying inefficiencies, and proposing actionable improvements for enhanced productivity.
– Data Analysis: Utilize data-driven insights to measure and evaluate the success of operational initiatives, suggesting data-based strategies for optimization.
– Documentation and Reporting: Maintain detailed documentation of processes and activities, generating regular reports on key performance indicators for management review.
– Coordination and Support: Provide operational support to various departments, assisting in the execution of projects and initiatives as required.
Qualifications
– Bachelor’s degree or equivalent in a relevant degree program (e.g., Business Administration, Marketing, Communication, or a related field).
– Native English speaker
– Strong communication skills, both written and verbal, with a keen eye for detail.
– Customer-centric mindset with a passion for delivering exceptional customer experiences.
– Solid organizational skills, ability to multitask, and work in a fast-paced, start-up environment.
– Proficiency in Microsoft Office Suite and familiarity with project management tools is a plus.
– Experience with HubSpot or similar CRM tools is a plus.
– A collaborative team player who can also work independently when required.
– Creative thinking and problem-solving skills to devise innovative solutions.
