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Salaryo is looking for a Customer Service Representative to guide our customers and support them through their journey with us.

The Customer Service Representative will be the first point of contact for our members and is expected to deliver a personalized and informed support experience through deep knowledge of our platform and offerings.

The Role
Respond to customer inquiries and requests via telephone, email, and chat in a timely fashion
Document all inquires, requests, resolutions, and follow-up tasks
Escalate inquires and requests as necessary to the appropriate department or person following outlined guidelines
Display a courteous and empathetic attitude to all customers
Perform research to answer customer inquiries and requests
Grow existing customer accounts through exceptional customer service and effective sales techniques
Meet quantitative performance metrics as outlined
Keep customer accounts current by updating databases

Skills & Experience
Native English speaker – MUST
1-2 years of customer service experience – advantage
Experience working with inbound and outbound calls, customer retention, and inside sales preferred
Proficient in Xls, Trello and CRM
Excellent interpersonal and communication skills
Comfortable working in a high volume role
Demonstrated ability to prioritize tasks and manage time efficiently
Computer skills in various software and web-based applications

The customer service representative will assist in his work to the customer service manager and the rest of the team, and will learn how to use professional systems to this advantage.

No previous background or experience is needed. The candidate must love people and have a desire to help others

-Build strong relationships with our clients to understand their needs and ensure their success with 6Degrees products
-Serve as the main point of contact and liaison between clients and the rest of the 6Degrees team
-Take ownership of new accounts and manage their onboarding
-Lead online webinars, consultations, and one-on-one demos to educate customers on the features of our product
-Stay in touch with clients to ensure that they’re realizing the full potential of their 6Degrees product(s)
-Build, own, and execute client success and engagement plans
-Navigate client organizations to uncover additional product applications & opportunities for partnership
-Spearhead internal cross-functional improvement projects
-Represent the voice of the customer and influence product development roadmap
-Partner with Consulting and Product teams on upsell, cross-sell, and expansion opportunities

-Experience in B2C customer success, account management, or consulting
-Superb written and verbal communication skills
-Positive attitude, empathy, and high energy
-Ability to take initiative and adapt
-Motivated and Team Player
-Strong customer-facing and presentation skills with the ability to establish credibility with executives
-BA or BS degree (Advantage)

Squadded is a fast-growing social e-commerce startup that allows interactive social shopping on any eCommerce website, on a mission to disrupt the eCommerce market by introducing a unique combination of data, marketing, technology, and product innovation.

We are looking for an amazing customer success intern to join our fast-growing team. You’ll have the opportunity to be in the front seat in our early-stage startup and really make a difference in the full cycle from helping customers onboard to making sure we create a successful and long-term implementation.

About the role:
• Create onboarding for new and existing customers.
• Collaborate with our marketing team to create assets to support clients needs
• Monitor and optimize clients performance
• Conduct tests and experiments to maximize their performance
• Work closely with product and engineering to synthesize and prioritize product feedback.
• Create reports customer-facing activities, including results analysis and recommendations

Requirements:
• Excellent communication skills both oral and written
• Fluent in English. French, Spanish, and other languages are a plus
• Proactive and able to work independently
• Attention to details
• Resourceful, self-starter, and independent thinker
• Creative mindset, finding innovative ways of looking at things
• Team player, collaborative, responsive
• Detail-oriented

About Origami

Origami is a leader and advocate of the B2B no-code movement for business process automation.

We empower organizations of every size and industry to improve the lives of their workforce, customers, and partners, through process automation.

We provide an easy-to-use platform that is affordable to all organizations and configurable by anyone.

Automation is about thinking in new ways and our creative team members work with customers and partners to turn their vision for the future into reality.

Life at Origami

We’re still a young startup, which is cool. We’re Israeli-based, with global customers and partners.

Life at Origami is everyone helping each other. New idea? We want to hear it. Improvement? Let’s do it. Hear about a customer’s new need? Amazing. Let’s figure out how to solve it.

If this is how you want to work, contribute, and grow, we definitely want to talk to you!

Our office is open concept, with a kitchen on-site, a mall within walking distance, and a great vibe in Kfar-Saba.

Wednesdays are work-from-home days and we have monthly office lunches.

About the Role

This role is responsible for:
Understanding unique customer needs
Conducting User Acceptance Testing on behalf of customers
Working with project managers to understand customer needs
Working with customers to discuss needs and use cases
Working with the Origami ticketing system to add and update use cases
Working with the Origami ticketing system to log bugs
Working with developers to improve outputs
Suggesting creative ways to improve solutions
Contributing to standup meetings

About You

You like to solve problems
You think helping customers solve their unique needs is interesting
You are curious and want to learn how different customers operate
You want to be part of a team and to share your ideas
You think that finding problems before customers find them is great
You communicate effectively in English

Business or Software Implementation or Development or Testing