You Will:
Develop and maintain an intimate understanding of the product, customer flows and billing procedures
Deliver the highest quality of customer care via email, chat and occasional calls
Escalate issues and report bugs to our engineering team
Design and hold frequent interviews with users to better understand their needs
Communicate the users’ point of view periodically to assist the product teams in their decisions

company outings; company swag; flexible work hours; mentor program; relaxed dress code; work abroad; Other; snacks

You Are:
Highly proficient in speaking, reading and writing English, with a natural talent for helping users. You have a knack for understanding customer needs and pain-points, and can communicate these effectively to managers and engineers. As well as working well with others, you can produce high quality customer care with little to no supervision.

AI21 Labs was co-founded by AI luminaries and serial entrepreneurs Prof. Amnon Shashua (Hebrew U, Mobileye), Prof. Yoav Shoham (Stanford, Google), and Ori Goshen (8200, Crowdx). The company is set to reimagine the way we interact with text, making reading and writing an AI-first experience. It is also one of the world’s leading NLP research labs, conducting basic research in the field and publishing award-winning papers in prominent AI conferences. The company’s first product is Wordtune, a writing companion designed to reduce the gap between our thoughts and what we end up writing. It introduces a new writing paradigm, where humans and machines work iteratively together to shape ideas into words.