Our Customer Success team is scaling and we are looking for an instructional designer and content writer to join us.

In this role as a CS enablement manager, you will be responsible for creating end-to-end enablement content for the Customer Success Managers team. This will include conducting needs analysis, designing learning solutions, developing content, and assessing its effectiveness.

You will interact with stakeholders across the company and specifically across the Customer Success Group. You will be part of a fast-paced and collaborative team, reporting to the Head of the Customer Success department.

In this role, you will-
Develop enablement content such as presentations, courseware, workshops, quizzes, and more, by working with multiple CSMs and under a tight timeline.
Manage end-to-end projects to ensure that content is created and deployed properly by the project plan.
Analyze programs’ effectiveness, and user satisfaction, and work to improve them.

company swag; courses and trainings; relaxed dress code; snacks

Experience in Customer success and other Customer-facing positions.

Our mission is to Connect employees' ambitions with the company's goals through one journey of personal development. We live by our mission, as our company grows our team should grow with us. We’re building a platform and solutions we believe in — as well as a strong, diverse team of curious, creative people who want to do the best work of their lives and support each other in the process