Description
As Jeeng’s Technical Support Associate you will help Jeeng maintain a top of the line customer service by a quick turnaround time of technical problem-solving!
Technical Support Associate Responsibilities:
– Own and facilitate resolutions of customer inquiries by liaising with product, QA, and other departments.
– Serve as primary Tier 1 & 2 Support contact with client using all channels
– First escalation path when CSMs or Sales need support with client questions or issues regarding Jeeng monetization services.
– Expand and maintain the Jeeng customer-facing knowledge base
– Own a list of product requirements/requests from clients and sales to be shared with product on a regular basis to provide tech and product feature requests from clients
– Training other members of the sales team on the technical aspects of the company’s products and services.
Qualifications
– A minimum of 1 year of experience providing software support
– Experience with HTML / CSS / JavaScript
– Jira Tickets, Hubspot Tickets, or similar ticketing systems management experience
– Experience with SQL / other database languages is an advantage
– Excellent listening, written, and verbal communication skills
– Proven ability to engage and interact with internal teams to drive the process of resolving client issues.
– Fluency in English
– Ad Tech experience – optional
