As Jeeng’s Technical Support Associate you will help Jeeng maintain a top of the line customer service by a quick turnaround time of technical problem-solving!

Technical Support Associate Responsibilities:

– Own and facilitate resolutions of customer inquiries by liaising with product, QA, and other departments.
– Serve as primary Tier 1 & 2 Support contact with client using all channels
– First escalation path when CSMs or Sales need support with client questions or issues regarding Jeeng monetization services.
– Expand and maintain the Jeeng customer-facing knowledge base
– Own a list of product requirements/requests from clients and sales to be shared with product on a regular basis to provide tech and product feature requests from clients
– Training other members of the sales team on the technical aspects of the company’s products and services.

company swag; flexible work hours; happy Hour; relaxed dress code; snacks

– A minimum of 1 year of experience providing software support
– Experience with HTML / CSS / JavaScript
– Jira Tickets, Hubspot Tickets, or similar ticketing systems management experience
– Experience with SQL / other database languages is an advantage
– Excellent listening, written, and verbal communication skills
– Proven ability to engage and interact with internal teams to drive the process of resolving client issues.
– Fluency in English
– Ad Tech experience – optional

Automated, personalized messaging with a kick of monetization. With Jeeng, publishers can end their reliance on the walled gardens of search and social media and move beyond cookies to more accurately curate content and ads, and deliver them directly to subscribers at the right time, on the right channel.